Marketing mix
Change management is a difficult practice for even the most savvy of organizations, and executing on customer-centric marketing requires sweeping changes that will impact almost every area of the organization. However, with a focused, evolutionary process to follow, the change to customer-centric marketing can be made with minimum disruption. One of the first steps is recognizing and accepting the fact that traditional product-oriented marketing can no longer effectively serve the goals and needs of any organization. Product-oriented marketing operates on the principle that customers buy whatever an organization has to offer. Instead, to be successful in the future, organizations must focus on how they can create and increase customer value and longterm loyalty...
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